Refund policy

If a piece is not right for you, tell us within 7 days of delivery and we will take it back for a full refund. It needs to be unused and in its original velvet box.

How to start a return

1. Write to info@rajatveda.com with your order number and a line about what went wrong.
2. We arrange a reverse pickup within 2 working days for most pin codes.
3. Once the piece reaches us and passes a quick check, your refund is issued within 5 working days to the original payment method.

Exchanges

If you would prefer a different piece instead of a refund, say so in your email and we will ship the replacement as soon as the original is picked up. If the new piece costs more, we send a payment link for the difference.

What we cannot take back

- Engraved or personalised pieces
- Pieces that have been used for pooja or serving
- Bulk and corporate orders, which follow a separate agreement
- Anything reported more than 7 days after delivery

Damaged or incorrect items

Entirely on us. Send a photo within 48 hours of delivery and we replace the piece at our cost, including shipping both ways. Where possible, photograph the outer packaging before opening it fully.

Cancellations

An order can be cancelled for a full refund any time before it is dispatched. Since we dispatch within 48 hours, write to us as soon as possible. Once a parcel has left us, the returns process above applies instead.

If a parcel is returned to us undelivered after two delivery attempts, we will write to you to arrange either a re-despatch or a full refund of the order value to the original payment method.

Contact

info@rajatveda.com, Monday to Saturday, 10 AM to 7 PM IST